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Certificate error. Contact the application supplier | Unable to install. Constrained by the certificate|Required application access not granted | Unable to install a protected application from an untrusted supplier | unable to install

Certificate error. Contact the application supplier | Unable to install. Constrained by the certificate|Required application access not granted | Unable to install a protected application from an untrusted supplier | unable to install
Error messages that happen when you install application on your mobile:


If you have been reading discussions at Forum Nokia Developer Discussion Board recently, you may notice there are many questions about signing in S60 3rd Edition. It seems the new security feature in Symbian 9 has led to frustration for some developers.
I would like to share what kind of error messages I have seen when installing signed/unsigned application in S60 3rd Edition phones. There is a hint that explains what may cause a particular message. I may not be able to cover all error messages because I may not have seen all of them.
Message: Certificate error. Contact the application supplier.


Hint: You may have tried installing unsigned application. Note that signing is mandatory S60 3rd Edition. You can use self-signed certificate or developer certificate from Symbian Signed to sign your application.
Message: Unable to install. Constrained by the certificate.




Hint: This message pops up when you attempt to install developer certificate in the unsupported device. The developer certificate from Symbian Signed can only be used in a limited number of devices. Remember that you have to send your IMEIs to Symbian Signed when requesting certificate. You cannot use the certificate in other devices that is not in your IMEIs list.
Message: Required application access not granted




Hint: Check that your certificate can be used to sign all capabilities needed by your application. For example, if you use self-signed certificate, you can only sign basic set capabilities, i.e. NetworkServices, ReadUserData, WriteUserData, LocalServices and UserEnvironment. If your application requires one of the extended capabilities, for example SwEvent, you cannot sign it with self-signed certificate. In this case, apply for developer certificates from Symbian Signed.
Message: Unable to install a protected application from an untrusted supplier




Hint: If you use self-signed certificate, make sure that your application uses unprotected UID, i.e. 0xA0000000 - 0xAFFFFFFF. If you use protected UID (0x20000000 - 0x2FFFFFFF) or legacy UID (0x10000000 - 0x1FFFFFFF), you will get this message.
Message: Unable to install




Hint: This message may come up when your installation file (.sis/.sisx) copies files to other application's private folder, i.e. privateuid. Note that Symbian 9 introduces data caging concept, it means you don't have access to other application's private folder.

Certificate error. Contact the application supplier | Unable to install. Constrained by the certificate|Required application access not granted | Unable to install a protected application from an untrusted supplier | unable to install



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  1. i am using nokia 6700 slide,i am unable to hack my phone i have tried these methods
    using hello carbide and explore and installserver
    in this method i am not getting options
    after selecting menu1 in hello carbide ,the hellocarbide is automatically exiting
    (in this process actually one should oopen hello carbide and select options and then click on menu1 and select "yes" option
    but i am not getting yes option
    method 2:using

    cert hack installer and certupdater
    when i am in installing certhackinstaller,mobile is showing an error message "unable to install protected application from
    an untrusted supplier
    method3:
    when i am using secman when i am opening it is welcome to secman and then i am clicking on ok then the app automatically exiting
    method4:
    when i am using xstevedore and then connecting to internet in xtevedore but no response in xstevedore
    please help me
    please help me my email.ID is madhu131313@gmail.com il reply u very fast
    i am wworking on this for one month
    my imei number is 353390041699412

    ReplyDelete
  2. Eng Zaki
    im using samsung gt-19023 and iwant to add arabic language how can ido that

    ReplyDelete
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